A client is sending us an email from their Hotmail address (upgraded to Outlook.com) but it is not arriving. They are using Hotmail through their web browser on a Mac.

 

Their emails get sent with no errors and arrive in other inboxes (Hotmail, xtra.co.nz) but not our company inboxes (Outlook Server 2010).

 

We see no trace of these emails hitting our email gateway (MailMarshal).

 

Emails from other Hotmail accounts arrive in our company inbox fine (such as my hotmail address).

 

Do you know why this is happening ?

 

Do you know why there is no error or bounce back on the Hotmail side ?

 

Thanks

i can access hotmail from my android phone since 8/8/2013

 

i can search using the internet ok

 

this happened earlier in the year too

 

i have a Samsung

GT-I5800

firmware verson 2.1- update 1

 

please help!?!?

I  was using GMAIL as my main email address and Hotmail as a secondary email. I wasn't actively using my Hotmail address in recent times but  I did have the hotmail account over a number of years which mean A LOT of emails that I wanted to keep. When the Hotmail account auto merged with outlook  I lost ALL of my emails going back YEARS. I tried the deleted recovery email that you suggested and it didn't work. I can't understand how hundreds of emails would simply disappear into cyberspace. I have no reason to believe my account was hacked. It just doesn't make sense that they could not be merged across? Please help me.
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Thank you!
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