Can’t access my live ID account

05. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I can't access my live ID account. When I tried to reset my password it said that the account does not exist. Apparently another account was set up using my alternative email account. This email account does not have any of the files I originally have. I tried to change the alias back to my original email account, but it said that name is already taken. I've called customer service and they gave me a site where I can try to reset it, but the survey said my account does not exist. I've called customer service again, but was redirected to this Q&A page.

PLEASE HELP!

is microsoft Customer Service suppose to ask you for all your info including passwords to my account

29. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

I got a email from Microsoft Customer Service *** Email address is removed for privacy *** telling me VERIFY THIS EMAIL ADDRESS TO AVOID IMMEDIATE CLOSURE.  It will be easier if i just paste the email here,

 

Dear Account Owner.

 

We have recently confirmed that different computers have logged onto your Hotmail account and multiple password errors have been entered. We are hereby suspending your account; as it has been used for fraudulent purposes.. Now we need you to reconfirm your account information to us. Click your reply tab, fill in the columns below and send it back to us or your email account will be suspended permanently.

Name: .........................................
User Name :...................................
Password: ...................................
Reconfirm Password :...................
Date of Birth ................................
Country or Territory
 
Sincerely,
The Windows Live Hotmail Team
 
 
Is this a actual e-mail from Microsoft or is it a scam? 
thank you . Jim.T.

PLEASE HELP! I’m locked out of my account.

28. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

For about a week I have been locked out of my account. When I logged in Monday, it said they believe someone else might be using my account. I followed the prompts to fill out additional details like animals name, zip code, previous emails sent. It did not work. I did it again. It did not work the second time.

 

I called customer service. No help.

 

I was on messenger with customer service. Nothing.

 

Then I get an email from Microsoft, advising me to just open a new account because I've tried to many times.

 

I cannot open a new account as I have recently been applying for jobs and this is the email I use.

 

Today, I log in to see if I can get into my account, AND I am able to get in! Usually it only shows 1 email to send a reset link to, but today it showed my other Hotmail email that I use. I log into that one, click on the link to get into my account I've been locked out of.  I update my personal account details and I change my password. Then I log out. When I logged back in, I get the same error message, that someone is trying to use my account, and it NO LONGER shows that there is a 2nd backup email address. So, once again I am locked out!

 

Please help as this email is very important to my life and finding a job. Thank you!

I AM NOT ABLE TO ACCESS MY ACCOUNT, HAVE TRIED TO ALMOST EVERY OPTION, SPOKEN TO CHAT TEAM, CUSTOMER SERVICE ABROAD..

26. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I AM NOT ABLE TO ACCESS MY ACCOUNT, HAVE TRIED TO RESET PASSWORD, FILLED OUT THE LONGER FORM (PEOPLE YOU HAVE EMAIL RECENTLY, SUBJECT OF EMAILS), SPOKEN THE CHAT TEAM AND A TEAM FROM THE US AND THE PHILLIPINES, EVEN THOUGH I LIVE IN LONDON. MY ACCOUNT HAS BEEN BLOCKED FOR OVER 3 WEEKS+ NOW. I HAVE 3 ACCOUNTS AND WAS ABLE TO ACCESS IT BECAUSE THEY WERE LINKED AND AFTER TRYING ALMOST EVERY METHOD CAN STILL NOT ACCESS MY ACCOUNT IF SOMEONE HAD ANY IDEA REGARDING HOW I CAN MOVE FORWARD SO I CAN JUST ENTER A PASSWORD TO LOG INTO MY ACCOUNT PLEASE AND THANK YOU

Hotmail account hacked, NEED IMMEDIATE ASSISTANCE to get into my Exams

24. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
In my Hotmail account, I clicked the link which appeared to be from a friend. The next day, I could not get into my account. Customer Service told me to do password reset. It did not work (including "email me a reset link" and security question"). I also completed the extended questionnaire that comes up when you click "I can't use any of these options". Nothing is working. I was not sent a password reset or even a response after I filled out the extended questionnaire. The last thing Customer service told me to do was to post in this forum. Please let me know how to get into this account! (I need all of those emails in order to take my medical Board Exam ASAP.)

HATE OUTLOOK NO CUSTOMER SERVICE AT ALL, WHERE IS IT?

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

OUT LOOK SUCKS. I HATE IT. I HAVE HAD THE ACCT FOR 1 YEAR AND KEEP ASKING ME 4 TIMES A DAY TO VERIFY MY ACCT.

I ALSO PUT IN MY PHONE NUMBER TO SEND ME A TEXT AND IT DOES NOT SEND ANY TEXT CODE. DID THIS 100 TIMES.

CANT GET ANY CUSTOMER SERVICE FOR OUTLOOK. WHAT A MESS THIS OUTLOOK IS. I LOVED MY HOTMAIL AND DID NOT HAVE ALL THESE PROBLEMS. EVEN WITH MY WEBSITE  EMAIL ADDRESS IS IMPOSSIBLE.

 

ANY ONE OUT THERE WITH A SOLUTION. DONT TELL ME TO GO AND READ THIS OR THAT .... DONE THAT. AND NO HELP.

Need Help from Manager or you’ll loose a customer- last chance to fix my issue

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Look, this is my last attempt to get help.  Get this to a manager because I've had such a bad experience.  If you don't make it easier for me to get this problem resolved you don't deserve my business. 

 

The email address in question  is *** Email address is removed for privacy ***.  I couldn't take your ads anymore so I paid to upgrade the service for that reason only.  And the ads are still there!  Its a web-based email.. thought logging out/in or clearing cache would work. It didn't.  I called the billing dept and they couldn't help me.. but an hour later they pointed me to this help portal.  Let me tell you about your help portal.. it doesn't help.  I haven't been able reply to private message as the screen just spins waiting for something to happen.. the tab becomes useless and I need to close it.  So don't tell me to reply with screenshots in a private thread because its not working for me.

 

Last chance.  I don't think anybody in customer service should need anything else from me.. you have my email, take my word for it.. the ads are still there (If you require a screenshot before we can move forward please just pass me along to cancel the paid service as I refuse to spend any more time on this issue..  Please send customer service messages to the same email.

 

 

 

Paid to upgrade account but the ads are still showing

23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Look, this is my last attempt to get help.  Get this to a manager because I've had such a bad experience.  If you don't make it easier for me to get this problem resolved you don't deserve my business. 

 

The email address in question  is *** Email address is removed for privacy ***.  I couldn't take your ads anymore so I paid to upgrade the service for that reason only.  And the ads are still there!  Its a web-based email.. thought logging out/in or clearing cache would work. It didn't.  I called the billing dept and they couldn't help me.. but an hour later they pointed me to this help portal.  Let me tell you about your help portal.. it doesn't help.  I haven't been able reply to private message as the screen just spins waiting for something to happen.. the tab becomes useless and I need to close it.  So don't tell me to reply with screenshots in a private thread because its not working for me.

 

Last chance.  I don't think anybody in customer service should need anything else from me.. you have my email, take my word for it.. the ads are still there (If you require a screenshot before we can move forward please just pass me along to cancel the paid service as I refuse to spend any more time on this issue..  Please send customer service messages to the same email.

 

 Original title: Need Help from Manager or you'll loose a customer- last chance to fix my issue

 

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