If the above steps didn't fix your issue please provide the following:
- Impacted/Affected Email Address
- Type and version of your browser
- Operating System
- Which device were you using when you faced this issue (PC, laptop, phone, Surface etc)
- Please provide a brief description of the issue. We need to know whether you're viewing, downloading/uploading, etc. the attachment.
- For users who clicked the upgrade button, we would like you to verify if you're using HTTPS settings. To check this, you just have to look at the URL on the address field.
- Did you change any settings on your account and browser before you encountered this problem?
1. impacted email address: the email that i gave you to notify me of responses
2. browser: firefox 24.0
3. OS: windows vistaTM home premium
4. device: laptop
5. description: i open an email with a paperclip representing an attachment. it has the preview pane but it is blank. i can't do screenshots but the page has (reading down from the left of the email)
- subject
- sender's name followed by a paperclip timestamp and the word photos
- to: me
- a paperclip
- a blank section
- download as zip
normally the blank section is populated with either a preview of the photo or a file icon i can click to open it using picassa or to save to my downloads folder (if it's a MS word doc, it will be the word icon showing. i don't have issues with word docs or pdf or xls)
6. i am using https
7. no settings were changed but reading some other threads on similar issues, i decided to switch OFF active view
cheers
armen
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