Question about Outlook Express

I tried to reset my password (following spam somehow being sent out from my account) on 1st August 2013.

Unfortunately my alternative email addresses were from ex-jobs and no longer valid.

So I completed the account validation form (several times now!) with AS MUCH info as possible (subjects of previous emails, email addresses sent to, folders created etc).  The account recovery request still comes back each time saying that the information submitted is insufficient. I'm in total limbo. I submitted a request for support from Microsoft support team over 48 hours ago and still have not received a response. 

PLEASE PLEASE someone help. I have flight info and important documents that I urgently need to access. I can provide the email address of the affected account if needed.

I tried to reset my password (following spam somehow being sent out from my account) on 1st August 2013.

Unfortunately my alternative email addresses were from ex-jobs and no longer valid.

So I completed the account validation form (several times now!) with AS MUCH info as possible (subjects of previous emails, email addresses sent to, folders created etc).  The account recovery request still comes back each time saying that the information submitted is insufficient. I'm in total limbo. I submitted a request for support from Microsoft support team over 48 hours ago and still have not received a response. 

PLEASE PLEASE someone help. I have flight info and important documents that I urgently need to access. I can provide the email address of the affected account if needed.