OK - I know others have had this problem. I wanted to discuss this with someone who could walk / talk me through how to fix it but, 3 calls to customer care later, all I'm given is an email (lucky I can access my emails on my phone and not just on Outlook) telling me to register at this site and learn from everyone else's problems. Great. So, having lost 3 hours of my day already reading about potential solutions (here and elsewhere), I'm now stuck at square one.

What's my gripe? Simple: I have the spinning wheel of death on Outlook for Mac 2011. Never had it before - it suddenly appeared and now, of course, it won't go away. I had thought of using my backups via Time Machine but I can't access Outlook to enable that. I'm tempted to delete the program and re-install it (hardly ideal, but I don't see that I have many choices). Anyway, here I am to see if this part of Microsoft Customer Service can help...

Apologies if I sound a tad miffed, but I am :)

[Question moved to Outlook forum from Microsoft Word forum by moderator]