Okay, so I have had the same email with Hotmail for like 6 years now. I have never changed the password or had any issues with it up until now. Recently I got an Xbox 360 & recovered my very old xbox live account using my email. The entire day it worked perfectly fine. The next day, however, I was suddenly locked out of my account ! It said "it looks like someone else might be using your account, to make sure its you choose one of 3 options" the first 2 options were for them to either text or call you with a code, then you enter it and your good. The third option was "cant verify account". Now, unfortunately the number registered for my hotmail is an oooolllddd number (as i said, the account itself is like 6 years old) & there is no option to change the number it texts or calls. So I had to click the "cant verify account" option. When I did it took me to this questionare that your supposed to fill out that asks all sorts of questions about your account info. Such as, recently sent email subject lines, emails of people you have recently emailed, security question and answer & xbox live info. Now, I have done this questionare 3 times ! They for some reason won't accept it & I have literally entered as much info I can possibly think of. Its hard for me because i'm currently job hunting and have been applying to ALOT of places online so I certainly don't remember all the emails or subject lines for ALL the different places I applied. But i still filled out as much as i possibly could, including the didgets of my Xbox live prepaid card. You would think that would be enough, but apparently not. Im at a point where I am verrrryyyyy frustrated as its been days now and I STILL can't access my email even though IT IS my account ! I use my email dailey for job applications & interviews. I actually have an interview tomorrow but don't know the times or anything because its ALL in my email ! So if anyone could help me out or give me a number I can call for some assistance with a real person, it would be MUCH appreciated.
As I said before, after 6 years with hotmail I haven't ever been this frustrated with it. Im out of ideas & am on the verge of switching email providers (which still is REALLY not ideal because I still need all my interview info & whatnot) but again, i'm completely lost on what else I can do !

SO PLEASE HELLLPPPP !!
Sincerely,
Frustrated & Confused !!