skydrive setup fails win8

08. September 2013 · Write a comment · Categories: Hotmail, Outlook.com
attempting to install skydrive on a win8 x64 laptop. setup gets to the point where you choose what to sync, and the program stops working, with the "Microsoft SkyDrive has stopped working" dialog. i have tried the IE fix, i have tried re-downloading the installer, and i have ran as administrator, but nothing has helped. log file follows:

09-08-2013 20:54:56.724 global.cpp:626!logVersionInfo (DETAIL): 17.0.2015.0811 (Ship)
09-08-2013 20:54:56.724 global.cpp:281!InitLogger (DETAIL): InitLogger called. outputMask: 2, serverType: 3, maxMegaBytes: 5
09-08-2013 20:54:56.724 core.cpp:1097!loadGlobalSettings (DETAIL): loaded up global config file
09-08-2013 20:54:56.724 core.cpp:1098!loadGlobalSettings (DETAIL): cid:                    3e1790cbbc65c6e2
09-08-2013 20:54:56.724 corecommon.cpp:607!logClientSettings (DETAIL): max log size MB     : 50
09-08-2013 20:54:56.724 corecommon.cpp:608!logClientSettings (DETAIL): default log size MB : 50
09-08-2013 20:54:56.725 clientpolicysettings.cpp:277!ClientPolicySettings::LoadFromConfig (NORMAL): 55 entries found in the ClientPolicy.ini file.
09-08-2013 20:54:56.726 clientpolicysettings.cpp:861!ClientPolicySettings::LoadFromFile (NORMAL): Successfully loaded ClientPolicy document from disk.
09-08-2013 20:54:56.726 eventaggregator.h:233!EventAggregator<class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > >::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000
09-08-2013 20:54:56.726 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000
09-08-2013 20:54:56.726 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000
09-08-2013 20:54:56.726 eventaggregator.h:233!EventAggregator<struct ResourceID>::SetConfigurationParameters (NORMAL): Resetting configuration values to maxSize: 1000
09-08-2013 20:54:56.726 serverconn.cpp:138!initServerConn (DETAIL): changing server conn state to 1
09-08-2013 20:54:56.730 visibletransfers.cpp:855!registerInboundList (DETAIL): registering InboundList
09-08-2013 20:54:56.730 apiloop.cpp:51!ApiLoop::Start (DETAIL): Start() was called, thread state = 0
09-08-2013 20:54:56.730 threadtype.cpp:51!ThreadType::SetThreadType (DETAIL): Allocated TLS id: 44
09-08-2013 20:54:56.751 syncengineruntimemanager.cpp:278!SyncEngineRuntimeManager::DispatchRuntimeThreads (NORMAL): Engine Runtime: waiting for CoreLoop to start
09-08-2013 20:54:56.751 downloadpersister.cpp:13!DownloadPersister::DownloadPersister (NORMAL): Initializing with path C:\Users\Cameron\AppData\Local\Microsoft\SkyDrive\settings\downloads.txt
09-08-2013 20:54:56.751 coremutexes.cpp:60!lockCoreMutex (DETAIL): initing vt lockInfo for thread
09-08-2013 20:54:56.751 coremutexes.cpp:60!lockCoreMutex (DETAIL): initing requests lockInfo for thread
09-08-2013 20:54:56.802 syncengineruntimemanager.cpp:286!SyncEngineRuntimeManager::DispatchRuntimeThreads (NORMAL): Engine Runtime: CoreLoop run state after initialization: 1
09-08-2013 20:54:56.802 syncengineclient.cpp:237!SyncEngine::StartSyncEngineRuntime (DETAIL): COM API: SyncEngine runtime started by 1265100
09-08-2013 20:54:56.828 syncengineclient.cpp:3076!SyncEngine::DeleteSettingsForCachedUser (DETAIL): COM API: DeleteSettingsForCachedUser called on 1265100, login state = 0
09-08-2013 20:54:56.828 coreapi.cpp:543!CoreApi::DeleteSettingsForCachedUser (NORMAL): Sending CORE_MSG_DELETE_SETTINGS_FOR_CACHED_USER request to core
09-08-2013 20:54:56.879 core.cpp:2471!handleCoreMessage (NORMAL): Handling CORE_MSG_DELETE_SETTINGS_FOR_CACHED_USER
09-08-2013 20:54:56.879 core.cpp:4062!deleteSettingsForCachedUser (NORMAL): Result 0 deleting config file: C:\Users\Cameron\AppData\Local\Microsoft\SkyDrive\settings\3e1790cbbc65c6e2.ini
09-08-2013 20:54:56.879 core.cpp:4068!deleteSettingsForCachedUser (NORMAL): Result 0 deleting config file: C:\Users\Cameron\AppData\Local\Microsoft\SkyDrive\settings\3e1790cbbc65c6e2.dat
09-08-2013 20:55:03.691 syncengineclient.cpp:413!SyncEngine::BeginLogin (DETAIL): COM API: BeginLogin called on 1265100, login state = 0, flags = 0
09-08-2013 20:55:03.692 user.cpp:54!User::Initialize (DETAIL): Attempting to initialize a user with target 'ssl.live.com' and policy MBI_SSL'
09-08-2013 20:55:03.692 coreapi.cpp:46!CoreApi::GetAccountInformation (NORMAL): Sending CORE_MSG_TEST_ACCOUNT to core
09-08-2013 20:55:03.692 syncengineclient.cpp:480!SyncEngine::BeginLogin (DETAIL): COM API: BeginLogin on 1265100 returned 0
09-08-2013 20:55:03.701 core.cpp:2073!handleCoreMessage (DETAIL): got a CORE_MSG_TEST_ACCOUNT
09-08-2013 20:55:03.701 serverconn.cpp:448!requestServerDisconnect (DETAIL): Server disconnect requested.
09-08-2013 20:55:03.701 serverconn.cpp:458!requestServerDisconnect (DETAIL): Connection reason reset to unknown.
09-08-2013 20:55:03.701 core.cpp:278!logoutCurrentUser (NORMAL): Logging out user 
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 peerconn.cpp:285!destroyPeerConn (DETAIL): peerConn not in use, returning
09-08-2013 20:55:03.701 drive.cpp:276!refreshUIDriveList (DETAIL): asking UI to refresh drive list
09-08-2013 20:55:03.705 core.cpp:1979!handleCoreMessage (DETAIL): got a CORE_MSG_START_CONNECT with reason 2
09-08-2013 20:55:03.705 serverconn.cpp:448!requestServerDisconnect (DETAIL): Server disconnect requested.
09-08-2013 20:55:03.705 serverconn.cpp:458!requestServerDisconnect (DETAIL): Connection reason reset to unknown.
09-08-2013 20:55:03.705 serverconn.cpp:479!connectToLiveId (NORMAL): connectToServer called with reason 2
09-08-2013 20:55:03.705 sessionmanager.cpp:12!SessionManager::BeginSession (DETAIL): Beginning session: 1
09-08-2013 20:55:03.705 core.cpp:1181!initUserSettings (NORMAL): Created new originatorID for user and device: b7228836-8437-4287-bdad-80953ade80e6
09-08-2013 20:55:03.705 core.cpp:1422!saveSettings (NORMAL): Saving settings: 3e1790cbbc65c6e2, , 
09-08-2013 20:55:03.711 core.cpp:3663!fireAccountStatusCallback (DETAIL): Firing account status callback, status: 1
09-08-2013 20:55:03.711 syncengineclient.cpp:591!SyncEngine::OnGetAccountInformation (DETAIL): COM API: OnGetAccountInformation called on 1265100; login state = 1, status = 1
09-08-2013 20:55:03.711 syncengineclient.cpp:851!SyncEngine::StartSignIn (DETAIL): COM API: starting sign in on 1265100
09-08-2013 20:55:03.711 coreapi.cpp:91!CoreApi::SignIn (NORMAL): Sending CORE_MSG_SIGNIN_ACCOUNT to core, sessionId: 1
09-08-2013 20:55:03.711 syncengineclient.cpp:1975!SyncEngine::LogAllComClientsExceptOneOut (NORMAL): COM API: LogAllComClientsExceptOneOut called
09-08-2013 20:55:03.775 core.cpp:2122!handleCoreMessage (DETAIL): got a CORE_MSG_SIGNIN_ACCOUNT
09-08-2013 20:55:03.775 serverconn.cpp:448!requestServerDisconnect (DETAIL): Server disconnect requested.
09-08-2013 20:55:03.775 serverconn.cpp:458!requestServerDisconnect (DETAIL): Connection reason reset to unknown.
09-08-2013 20:55:03.777 core.cpp:751!loadUserSettings (NORMAL): deviceID: 49aad0a6-7201-b767-ad8f-f4eefc40c339
09-08-2013 20:55:03.777 ratelimiter.cpp:35!RateLimiter::RateLimiter (NORMAL): RateLimiter constructed with lastRefresh 0, 0 bytesTransferred, 0 requestsSent
09-08-2013 20:55:03.777 core.cpp:975!loadUserSettings (DETAIL): loaded user config file
09-08-2013 20:55:03.777 core.cpp:976!loadUserSettings (DETAIL): numDrives:              0
09-08-2013 20:55:03.777 core.cpp:977!loadUserSettings (DETAIL): installID:              1
09-08-2013 20:55:03.777 core.cpp:978!loadUserSettings (DETAIL): installName:            
09-08-2013 20:55:03.777 core.cpp:979!loadUserSettings (DETAIL): originatorID:           b7228836-8437-4287-bdad-80953ade80e6
09-08-2013 20:55:03.777 core.cpp:1422!saveSettings (NORMAL): Saving settings: 3e1790cbbc65c6e2, , 
09-08-2013 20:55:03.779 filedb.cpp:1287!FileDB::Initialize (DETAIL): Initialized FileDB mutex 03DE52C4
09-08-2013 20:55:03.780 filedb.cpp:92!logFreeDiskSpace (NORMAL): over INT_MAX bytes available for C:\Users\Cameron\AppData\Local\Microsoft\SkyDrive\settings\
09-08-2013 20:55:03.781 filedb.cpp:1313!FileDB::Initialize (DETAIL): got file size 2068 initing dbfile
09-08-2013 20:55:03.781 filedb.cpp:1615!FileDB::GetStreamSize (DETAIL): Database file size found to be: 2068
09-08-2013 20:55:03.781 filedb.cpp:92!logFreeDiskSpace (NORMAL): over INT_MAX bytes available for C:\Users\Cameron\AppData\Local\Microsoft\SkyDrive\settings\
09-08-2013 20:55:03.781 filedb.cpp:1067!FileDB::Load (DETAIL): bytes per entry: 744
09-08-2013 20:55:03.781 filedb.cpp:1069!FileDB::Load (DETAIL): loading fileDB
09-08-2013 20:55:03.781 filedb.cpp:1615!FileDB::GetStreamSize (DETAIL): Database file size found to be: 2068
09-08-2013 20:55:03.781 filedb.cpp:1212!FileDB::Load (DETAIL): loaded 0 files, 0 folders from 0 unique libs, 0 free slots, 0 slots to free, 0 tombstones to cleanup
09-08-2013 20:55:03.781 filedb.cpp:1615!FileDB::GetStreamSize (DETAIL): Database file size found to be: 2068
09-08-2013 20:55:03.781 filedb.cpp:122!FileDB::SanityCheckFreeSlotList (DETAIL): checking the free slot list, dbSize: 2068, from stream: 2068
09-08-2013 20:55:03.781 filedb.cpp:152!FileDB::SanityCheckFreeSlotList (DETAIL): done
09-08-2013 20:55:03.781 filedb.cpp:3339!FileDB::LoadSelectiveSyncInformationFromDisk (DETAIL): loaded 0 records for selective sync
09-08-2013 20:55:03.781 user.cpp:54!User::Initialize (DETAIL): Attempting to initialize a user with target 'ssl.live.com' and policy MBI_SSL'
09-08-2013 20:55:03.782 core.cpp:2155!handleCoreMessage (DETAIL): New install name generated: CameronSamsung
09-08-2013 20:55:03.782 core.cpp:1979!handleCoreMessage (DETAIL): got a CORE_MSG_START_CONNECT with reason 1
09-08-2013 20:55:03.782 serverconn.cpp:448!requestServerDisconnect (DETAIL): Server disconnect requested.
09-08-2013 20:55:03.782 serverconn.cpp:458!requestServerDisconnect (DETAIL): Connection reason reset to unknown.
09-08-2013 20:55:03.782 serverconn.cpp:479!connectToLiveId (NORMAL): connectToServer called with reason 1
09-08-2013 20:55:03.782 apiloop.cpp:185!ApiLoop::UIMessageEventHandler (DETAIL): UIMessageEventHandler called, messageId = 53
09-08-2013 20:55:03.782 storageserviceapi.cpp:154!StorageServiceApi::StorageServiceApi (NORMAL): Using LanguageHeader: en-US
09-08-2013 20:55:03.782 syncserviceproxy.cpp:118!SyncServiceProxy::Start (NORMAL): Starting SSP
09-08-2013 20:55:03.783 apiloop.cpp:195!ApiLoop::LoginStateChangedEventHandler (DETAIL): LoginStateChangedEventHandler called, state = 2
09-08-2013 20:55:03.783 syncserviceproxy.cpp:298!SyncServiceProxy::StartCreateSkyDriveFolder (NORMAL): SSP ProvisionUserFolder
09-08-2013 20:55:03.783 diagnostics.cpp:153!Diagnostics::RefreshSherlockEnabled (NORMAL): Sherlock is enabled
09-08-2013 20:55:04.292 storageserviceapi.cpp:70!LogResponse (NORMAL): GET https://dm1.storage.live.com/MyData/LiveFolders status:200/0x0 retry:0 size:2142  X-MSNSERVER:DM1____1011526
09-08-2013 20:55:04.345 syncserviceproxy.cpp:375!SyncServiceProxy::EndCreateSkyDriveFolder (NORMAL): Creating SkyDrive folder with resource id 3E1790CBBC65C6E2!103.
09-08-2013 20:55:04.345 drive.cpp:276!refreshUIDriveList (DETAIL): asking UI to refresh drive list
09-08-2013 20:55:04.345 core.cpp:3698!fireSignInCallback (DETAIL): Firing sign-in callback, status: 1
09-08-2013 20:55:04.345 syncengineclient.cpp:668!SyncEngine::OnSignIn (DETAIL): COM API: OnSignIn callback called on 1265100; login state = 2, status = 1
09-08-2013 20:55:04.345 syncengineclient.cpp:1975!SyncEngine::LogAllComClientsExceptOneOut (NORMAL): COM API: LogAllComClientsExceptOneOut called
09-08-2013 20:55:04.345 apiloop.cpp:185!ApiLoop::UIMessageEventHandler (DETAIL): UIMessageEventHandler called, messageId = 1
09-08-2013 20:55:04.345 core.cpp:1422!saveSettings (NORMAL): Saving settings: 3e1790cbbc65c6e2, , CameronSamsung
09-08-2013 20:55:04.349 syncengineclient.cpp:1997!SyncEngine::CleanupLogin (DETAIL): COM API: CleanupLogin called on 1265100
09-08-2013 20:55:04.349 apiloop.cpp:125!ApiLoop::LoginHandler (DETAIL): LoginHandler called, error code = 1
09-08-2013 20:55:04.349 apiloop.cpp:195!ApiLoop::LoginStateChangedEventHandler (DETAIL): LoginStateChangedEventHandler called, state = 3
09-08-2013 20:55:04.349 syncengineclient.cpp:3099!SyncEngine::GetPartnerIntegrationStatus (DETAIL): COM API: GetPartnerIntegrationStatus called on 1265100, login state = 3
09-08-2013 20:55:04.349 syncengineclient.cpp:3135!SyncEngine::GetPartnerIntegrationStatus (DETAIL): COM API: PartnerIntegrationStatus 1 called on 1265100
09-08-2013 20:55:04.349 syncengineclient.cpp:3138!SyncEngine::GetPartnerIntegrationStatus (DETAIL): COM API: 1265100 returned 0
09-08-2013 20:55:04.349 syncengineclient.cpp:3224!SyncEngine::BeginGetSelectiveSyncInformation (DETAIL): COM API: Called on 1265100
09-08-2013 20:55:04.349 coreapi.cpp:579!CoreApi::GetSelectiveSyncInformation (NORMAL): Sending CORE_MSG_GET_SELECTIVE_SYNC_INFO request to core
09-08-2013 20:55:04.349 syncengineclient.cpp:3273!SyncEngine::BeginGetSelectiveSyncInformation (DETAIL): COM API: 1265100 returned 0
09-08-2013 20:55:04.400 storageserviceapi.cpp:70!LogResponse (NORMAL): GET https://skyapi.live.net/API/2/GetAnid status:200/0x0 retry:0 size:43 
09-08-2013 20:55:04.412 storageserviceapi.cpp:384!StorageServiceApi::EnumSelectiveSyncEntries (NORMAL): Retrieving selective sync items for Resource-3E1790CBBC65C6E2!103 Page-0
09-08-2013 20:55:04.530 storageserviceapi.cpp:70!LogResponse (NORMAL): GET https://dm1.storage.live.com/Items/3E1790CBBC65C6E2!103?View=SkyDriveSync&Depth=1&web3s.paging=0,100 status:200/0x0 retry:0 size:4019  X-MSNSERVER:DM1____1011526
09-08-2013 20:55:04.532 storageserviceapi.cpp:499!StorageServiceApi::EnumSelectiveSyncEntries (ERROR): Selective sync response status [page-0] [retry status-0] [retry description-] [HTTP status-200]
09-08-2013 20:55:04.532 syncserviceproxy.cpp:2471!SyncServiceProxy::OnDownloadedSelectiveSyncEntries (NORMAL): OnDownloadedSelectiveSyncEntries callback result code[200] page count[0] starting item count[0] items reported [5]
09-08-2013 20:55:04.536 syncserviceproxy.cpp:2686!SyncServiceProxy::CompleteSelectiveSyncEnumeration (NORMAL): CompleteSelectiveSyncEnumeration status code[200] Item count[6]
09-08-2013 20:55:04.536 syncengineclient.cpp:3284!SyncEngine::CompleteGetSelectiveSyncInformation (DETAIL): COM API: Callback called on 1265100; login state = 3, status = 1
09-08-2013 20:55:04.536 apiloop.cpp:1226!ApiLoop::GetSelectiveSyncInformationHandler (DETAIL): result = 1
09-08-2013 20:55:04.536 apiloop.cpp:1345!ApiLoop::TranslateSelectiveSyncInformationRequestResultToSafeArray (CRITICAL): FAILED: GetRecordInfoForSyncStatusEntry failed with 8002801d

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