Hi there,

How do I request a Skydrive account reactivation for my friend.  She is extremely busy, not technically-inclined and so I have offered to do the heavy lifting (communicating) for her.

She did fill out the required form in late August and received this reply:

"Hello,

We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU. If you are still unable to access the account there may be a technical issue with it. You can contact the technical support team at http://answers.microsoft.com/en-us  


Sincerely,

Joy
Online Safety Team"

Her account, however, is still closed. She has never used it.  Help!