I am trying to help a friend out who forgot his password, this is getting frustrating. The acct is locked out. I did manage yesterday to get a reset sent to my email, when I went to it and changed it, then it when back into my acct and not there's.

I have all the correct information so I tried re-setting again, now they needed more information, so I got more information.

Then I get a message saying server problems, try again. Now I try again and it says "You've reached the limit for account recovery requests" Now because of there server problems I have to wait 24 hours. I know it is all about security, but there should be something else I can do?

I would appreciate any help "other than wait the 24 hours".

Is it possible to call them.

Since the account is locked out, there is no way to try the new password. That I thought I put in yesterday.

Thanks Bruce