Dear Support,

Back in May I created a domains.live account for a local organization. I am hosting the site and have access to the DNS etc...

I am new to Microsoft mail. Everything went well and I created several accounts for users. Usually in the past when I have used other free mail services I used to create admin@ as the admin account. Today the organization asked me to create some additional accounts. When I tried to login at domains.live.com I was not able to login. I tried various options of username/pass combo's that I thought I may have registered with, but none are working.

When I tried to use the reset password form with the one or two I thought were the right usernames, I was asked for info about credit card I used and last emails I sent etc...fact is I never added any credit card info, nor did I send any emails to anyone. All I did was create new users.

Please can someone advise me how I can regain admin rights so that I can setup the users for the organization. An alternative would be to have one of the existing users become admin, but again I will need directions. Like I mentioned before I have full access/rights to the hosted site/DNS and other emails etc so I am the site admin, I just need to be able to edit the email accounts.

This is of an urgent nature so any help appreciated.