We recently switched to Charter/Spectrum for internet service. I am trying to set-up Windows Live Mail (WLM) so I can use it with my new Charter account. WLM works perfectly fine for my old account from my old provider. WLM works with my Charter account to receive mail but not to send mail. When I attempt to send mail, it cannot connect to the server.

Charter tech support helped me over the phone, but to no avail. They recommended I call Microsoft tech support, but upon doing so, I was informed that they do not offer phone support for WLM. The Microsoft technician recommended that I use this forum to receive help.

The Charter technician was kind enough to send the following message, which contains all the important information used in WLM. He said these settings should work.

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• Username: *** Email address is removed for privacy ***
• Password: @charter.net email account password
• SSL: On for SMTP and IMAP
• Incoming Mail Server/IMAP:
  • Hostname: mobile.charter.net
  • Server Port: 993 
    
• Outgoing Mail Server/SMTP:
  • Hostname: mobile.charter.net
  • Server Port: 587

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So .... Anybody know what's wrong?

***Post moved by the moderator to the appropriate forum category.***