Good evening, I am on day three learning my lesson the hard way to back up all the files you want to keep and why restore points and system images are so important. Anyway, my problem is a comedy of errors that ended in a full factory reset three days ago. Thank you, Toshiba for including the "super-secret reboot"!! First, and TOTALLY my idiotic choice, when taking an online Algebra course this summer, my computer did not like the SWF files and the Wolfram applications and somewhere in there crashed the sound for Flash player.

In a fit 3 days before my final when the programs stopped accessing any of my work for the semester and windows security updates for Office spontaneously stopped installing, AND after about six hours of research only to find the solution resulted in repetitive errors "access denied", even as an administrator, I did the dumbest thing ever, and I knew it when I did it, but I had weigh my options. I managed to change.....literally God only knows how many.....System, Local and any other user on my computer that I could find to have full access to everything....no method, logic or order to my madness either, I just keep opening up the security until the error stopped.

I don't use my computer for Facebook. or games or chatting.  I have reluctantly had to use YouTube for some social science assignments this semester, but they were posted within the college online server platform, so I thought it would be okay. Further, the school decided to update our school email to Office 365, using Outlook 2013 Web App as our email client.

As soon as I was out of classes and used the email application independently of the classroom structured communication tools, my computer began to degrade. The final straw was a trip to Milwaukee where I used the GoGO or something stupid like that in the airport and on the plane to email my professor, again using the Outlook web app separately and the blue screens, very long boot times and just general evidence of instability began. I continued to be obsessive about checking the hard drive, backing up my school work in four places and keeping a running hard drive backup in the computer

.... SO....195+ Windows updates alone, I have reinstalled my Malwarebytes Pro and just purchased a brand new Norton 360 that was on sale and they are on the computer, doing well. I have also downloaded the acrobat **** I have to have in Firefox (have to use for school website), enabled all cookies, (just for school sites and microsoft.com only), enabled all third party cookies for the same sites, allowed pop-ups and add-ons, (my heart hurts), enabled Java, QuickTime and updated the following two drivers (Per MSU):

Realtek Semiconductor Corp. - Network - Realtek RTL8191SE Wireless LAN 802.11N PCI-E NIC Installation date: ‎10/‎14/‎2013 8:22 PM Installation status: Successful Update type: Optional Realtek Semiconductor Corp. Network software update released in June, 2011 More information: http://sysdev.microsoft.com/support/default.aspx Help and Support: http://support.microsoft.com/select/?target=hub Realtek -


Network - Realtek PCIe FE Family Controller Installation date: ‎10/‎14/‎2013 8:23 PM Installation status: Successful Update type: Optional Realtek Network software update released in June, 2011 More information: http://sysdev.microsoft.com/support/default.aspx Help and Support: http://support.microsoft.com/select/?target=hub


I have reached the point where I am just chasing my tail in confusion and fear of doing something stupid because I didn't ask. I have not activated the office factory install files (knowingly), nor have I even gone to the colleges's 365 log in page in terms of the Office Suite. It's worth mentioning that the Windows, NET, that cc++ thing, drivers, everything except Office Updates continued to install with very little issue all summer. Even after my messing with the files and folders.

When I finally tried to use the system restore tool to the earliest point available, (only about a month earlier), the system began to do everything from flicker, loop boot, rapid fire attempt and fail at downloading security updates...you name it. So I bit the bullet and used the Toshiba system recovery method to return the computer to "out of box" state. That it is.

I have tested my system restore points, only downloaded one or two programs at a time before checking functionality and timing. But the time has come to reinstall Office and I just can't find a straight answer. I also had a huge cache of wonderful scrapbook handwriting fonts I really, really loved, but don't know where they were kept, so not certain if they are on the external re moveable c-drive back up or not.

I really, really need to be able to us my school email, but I am not willing to put my computer at risk again, once I fix it, just in case that was the problem.

Please, for the love of all that is decent and unholy, do not refer me to another article if you don't know and or don't have time to answer.

 I am so tired and over this project, I need anyone who is able and willing, to help me directly. I'm actually a pretty quick study, but exhaustion is taking over and I just REALLY need someone to hold my hand long enough to get all the 2007 trial stuff off the computer. I am also now confused about whether to us 32- bit or or 64 bit download to install my windows programs.

I have an official installation disk for the 2010 Office Home and Business, software I ordered from Microsoft direct. It has a 64 bit and 32 bit edition as options. I also have an official download link.

I do not have: r*a viable driver for my printer (HP PhotoSmart 6510_this is 1st issue ever with this device) *a known way to get the fonts back I REALLY, REALLY want, (and just found in the secret hidden files dumped to for reset), *or any reason to be running Outlook via the web app and the Outlook that will be created in '10 after reinstall.

I saw several forums on how to set up the IMAP, POP or exchange server options of importing the 365 mail to my personal new outlook account. I don't even care if they really synch.

Sorry for the novel, stuck in front of this screen alone for days has left me with much to say about what I hope is nothing.

Any takers? Step one:________________________________________ ????


Thanks in advance for your thoughtful consideration, Aly