Several times owing to unreliable connections I have been unable to send long messages that I have just written and am told to try again later. However the message I wrote has by then disappeared. But every time I write a message it is saved - so a prompt in the corner tells me - in the 'saved drafts' folder. But when I look in the drafts folder I find that the only messages it contains are ones written six months or more ago. None of my messages written in the last few months have appeared in this folder, even though every time I write a message I am told that the draft has been saved.

With the old system I was able to set it up so as to be really sure of saving a draft; with the 'new improved' system (which nobody asked for and nobody wants) I am told that drafts are saved, but it isn't true. I wish you would give us back our old hotmail; it wasn't perfect but it was a lot better than the current unusable mess!