I need to reset the password on an email account is use
5#####@mylife.unisa.ac.za this is a live acount . I have submitted two request to have the password reset
Request : 106246981  and 106244926 . 

On both occasions I got the following emails as a response.

Thank you for your request. Your Microsoft account 5#######@mylife.unisa.ac.za was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:

  1. Click Here for the Microsoft account password reset page.
  2. Select an option and click "Reset your password".
  3. Enter your Microsoft Account, then enter the security characters, lastly click "Next".
  4. On the following page, select "Email me a reset link" and then click "Next".
  5. A reset link is now sent to your email address.

Should you require further assistance, please visit the Microsoft account Support Pages.



Following the instructions above, get me to a point where I am told an email will be sent to 5#######@mylife.unisa.ac.za with instruction to reset that email address. So that won't work  because I can't access 5#######@mylife.unisa.ac.za.

Can someone please help me with an alternative method to rest this email.


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.