Hi,
I posted a query about a missing gap of emails and received a reply the next day.  It sent me to a link where the issue had been escalated and the individual asked for additional information.  I provided it right away and have not heard back yet.  I wanted to send another message to see how things were progressing, but can no longer access that thread.  Can someone please look into this?  In addition, what is the turn around time for replying to queries?  I really need those missing emails back ASAP.

Thank You!