I PURCHASED THIS LAPTOP FROM COMCAST ESSENCIAL ANDEVERYTHING WORKED BUT IT GOT A VIRUS I CALLED THEM AND TOLD THEM WHAT WAS GOING OWN AND THEY TOLD ME TO RESET MY COMPUTER AND I DID BUT IDID NOT HAVE MY OFFICE ANYMORE SO I CALLED THEM AND THEY SAID USE THE PRODUCT KEY UNDER THE COMPUTER SO I DID IT SAID THAT THE PRODUCT KEY WAS NOT A VALID KEY NOW I HAVE SPENT MY MONEY AND EVERYTHING IS SUPOSE TO HAVE CAME WITH THE LAPTOP THRUOGH THIS PROGRAM

         CAN YOU HELP ME PLEASE