We recently upgraded our work computer from W8 to W8.1 and along with several other issues we are unable to use our WLM 2012 to receive or send email from our Comcast connected *** Email address is removed for privacy *** email address.

We have attempted several methods to correct the problem including uninstalling/reinstalling, creating a new account in WLM -- all of which has not corrected the problems.

We are able to access the email through the Comcast website and temporarily through an Outlook 2013 365 connection.  Because we do not desire to allow our employees to access the whole Comcast account for obvious reason we need a program like WLM 2012/O 2013 to give them that access. 

We are using port 25 for our SMTP outgoing mail server (smtp.comcast.net) and port 995 for our POP3 incoming mail server (mail.comcast.net) using SSL for both.

The standard answer I've received from Microsoft Support has been Windows Live Mail 2012 is not supported for use with W8.1.  Yet I'm typing this on a W8.1 computer and have been using WLM 2012 for over a year now.

Any assistance would be appreciated.