in Windows 8 

I had two accounts. One day after an update one of the accounts stopped working giving me an error code that i cannot remember.

both accounts download from the same server different user names one is personal the other is work.

the work account was the only one that gave me the error.

I went on the forums and fixed windows essentials, did work. deleted the account and added it back on, did not work. Uninstalled windows essential and re-installed it did not work.

I tried downloading other email programs and all have the same problem with the same work account.

On an old laptop computer with windows XP both accounts work perfectly.

So I upgraded to windows 10 thinking that it would solve the problem.

the personal account syncs fine, the work account shows the new emails but when i click on download message, it gets stuck thinking and never downloads. 

I have access to the work account on my smart phone and it syncs fine, so i know its not the server, the old laptop with XP syncs fine too. 

I think it has something to do windows as no other 3rd party email program will sync with work email please help.

I checked setting and nothing