PLEASE HELP! My hotmail account was hacked this morning, When I went to re set my password 'secret info' question had been changed so I had no choice but to proceed with the questionnaire.  I initially rang Tech support (08000 1512244) who said it will cost me £98 for them to re set my password. I cannot afford this. I am confused as they were able to confirm my account had been hacked and that I was who I said I was yet when I attempt the same (for free) filling out the questionnaire I am told that I have not provided enough information!

I have taken the advise and contacted my friends who I have recently emailed and confirmed the subject line of the emails and their addresses etc and still I am being told that I can't be verified. I have now used my maximum attempts for today.

Surely there is another means of proving that I am the account holder! I have close to 900 emails and some really important info which I need to get back asap!

I would be grateful if someone could let me know if there is a contact number or alternative email address (I sent a reply to the email informing me that I cannot be verified but it bounced back) where I can make contact with someone and try and recover my account.

Many thanks,

Katie