HI,

 Yesterday I went to check my emails like I do everyday and it wouldn't load on my phone. I tried logging in on the internet and a error came up:

"It looks like someone else might be using your account

to help you - and only you - get back into *email address*, we need you to verify its your"

Next,

"How do you want to receive your security code?"

*email address*

I cant verify my account

So because the only options I had was the email address that had been hacked I had to choose I cant verify account.

This then popped up with

"You can still get back into your account by filling out a questionnaire. We'll get back to you within 24 hours (typically sooner). Go to *link*

Once clicked on the link it shows the email I am trying to recover and a secondary email for me to enter so I can keep in contact with Microsoft.

this then took me to a questionnaire asking me things such as

Name

D.O.B

Postal Code

Security Question

Email Subjects

Folder Names

Last Sent Emails

Xbox Live Card Details

I filled this out a couple of times as I couldn't seem to get it right.

This morning I had an email announcing that:

"unfortunately, we were unable to verify your ownership using information provided. Microsoft takes security and privacy of our customers very seriously,. We are committed to protecting your persona information, and our careful account recovery process is intended to protect your from any possible malicious activity."

"Whats next create a new account"

Hold up I cant retrieve any of my emails or contacts? I have some very important things in that email address and it is linked to everything I do on the internet I need to be able to retrieve it. Its annoying as I set it up 10 years ago and cant remember the security answer I was a teenager, I don't often send emails out of the account.

PLEASE if anyone knows any ways I can get back into my account I would be more than greatful.

And Microsoft try questions like recently received emails and contacts nicknames as I know these bits,