On January 25, 2015, I have posted a request for help following previous comments on a similar issue that I am experiencing with Windows Live Mail, instead of starting a new thread (as suggested in the FAQ section to avoid duplication of thread for similar issues): http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/windows-live-mail-displays-the-wrong-message-no/55064094-5290-4f68-9c25-3bb8df6ef686. Considering that as of February 11, I still had not received help, I decided to start my own thread as I noticed from others threads that there is higher probability to received a helpful answer and in a reasonable delay.

In short:

• Issue summary: I have no problem importing my emails and accessing to their individual content in my Inbox/Sent items/Deleted items. The problem starts when I filed my emails in some of my storage folders. Once an email in filled in one of the problematic folders, I am still able to see the emails individual characteristic (object, size, sender, etc.), but when I want to read the content of an email, it is always a unique message by folder that is showing up. This problem has been going on for a while, but was limited to only specific folders. Now, it is also propagating to some of the new folders that I am creating and I really want to take action to solve this problem.
• I am using the 2011 French version of Windows Live Mail. My computer is running with the French Windows 7 Home Premium Edition (64 bit) with all updates.
• I am using WLM to import emails from multiple accounts (Gmail, Live, Videotron (a company in my region), UQO (a university in my region). The problematic folders contain emails of different accounts.
• In 2010-2011, I was using Outlook to manage my emails and changed for WLM 2011. The issue with some of the storage folders. I do not recall exactly when the problem started (maybe a year later) and if I have done something in particular that could have cause this issue.

I have searched among all the questions that have an answered status (with the following criteria Type: / Category: Windows Essentials/ Product: Windows Live Mail / Topic: File, Folders and Online Storage) and did not find any threads corresponding to my issue.

I have done an extensive searched with different key words in the Microsoft Community and found multiple threads mentioning an identical or similar problem to mine (see below). I have tried all of the solutions mentioned in the relevant threads, but my issue has still not been solved.

As you can see from all the threads identified, this is a recurrent problem for many users, but I am under the impression that many quick suggestions were made, but that no one took the time to really solve it. Please advice. I am determined to get rid of this problem for good.

Thread “Windows Live Mail displays the wrong message, no access to old messages” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/windows-live-mail-displays-the-wrong-message-no/55064094-5290-4f68-9c25-3bb8df6ef686?rtAction=1423645669006

• Suggestion of Johayber T. of March 8, 2013: I tried it and it did not solve my issue.

Thread “All my restored folders in WLM show the emails with the same content - Urgent solution needed” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/all-my-restored-folders-in-wlm-show-the-emails/f275e0b5-d13a-4a7f-8462-73776fd9a3fe

• Suggestion of Komal Soni of January 28, 2015: I tried it and it did not solve my issue.
• Suggestion of Ron Sommer of January 29, 2015: I tried it and it did not solve my issue.

Thread “Every email in a folder has the same content” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-email/every-email-in-a-folder-has-the-same-content/cc2e9327-01f4-424e-bff6-6972b5a05d5d

• Suggestion of Ryniel_P on April 19, 2012:
  • I already tried to completely uninstall all my WLM and to set in back. In this process, I have reconfigured all my email accounts, but the problem persisted.
  • The problematic folders in which every email have the same content are not related to my accounts but my store folders. When I receive an email from one of my accounts, the content is fine and I can see it for each email. The problem starts when I am filing an email in some storage folders and then I lost access to the individual contents of the email.
  • Ryniel_P suggested to the poster Garry Carter to send him a private message. Therefore, I do not know if the problem has been resolve, but the status of the question is not shown as “Answered”. Is there a way to contact directly Ryniel_P?

Thread “Windows Live Mail displays the same message in different folders” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/windows-live-mail-displays-the-same-message-in/7dc46ffa-7ca0-41ef-8e32-a2e997666cfb

• Suggestion of Filamer_S on July 3, 2013: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Messages transferred to a Storage folder are exactly the same” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/messages-transferred-to-a-storage-folder-are/f77eeb77-0fb7-49c9-a8fa-6afa62d4f80d

• Suggestion of Helene_C on July 31, 2013: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Windows Live Mail stored message problems” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/windows-live-mail-stored-message-problems/fe7cc2da-4a30-4916-a904-84375a694302

• Suggestion of ¡Firedog on March 4, 2014: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Windows Live Mail 2011 moving to folder problem” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/windows-live-mail-2011-moving-to-folder-problem/dbcd3989-2ce6-4f75-9ee3-fe60cb5062be

• Suggestion of Bhavya Ashok on November 28, 2014: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “live mail - Problem occured when trying to open your message” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/live-mail-problem-occured-when-trying-to-open-your/a45ed045-854f-4f89-88c0-cf4ade3a5674

• Suggestion of Gwyneth_A on April 11, 2012: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Windows Live Mail message files are corrupted when importing from external hard drive backup to PC” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/windows-live-mail-message-files-are-corrupted-when/f05ed01d-8d67-4d18-a166-e4d58602d869

• Suggestion of Dhenz S. on May 20, 2014 and ¡Firedog on May 21, 2014: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Lost emails after moving them to a different folder” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/lost-emails-after-moving-them-to-a-different/2e36d50e-5fad-4488-b5f6-6eae7267cf38

• No particular suggestion

Thread “cannot open imported messages” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/cannot-open-imported-messages/a4e5d1dc-44ed-4a68-82ce-7e07c3c41bf9

• Suggestion of ¡Firedog on April 2-3, 2012: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Live Mail - only displays one Email no matter which selected” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/live-mail-only-displays-one-email-no-matter-which/2ae7fc94-a551-4f2e-b53c-467a9581c8ad

• Suggestion of Ronaldo R. on May 22, 2013: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

Thread “Fix corrupted mail--headers don't match messages, or messages not found” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/fix-corrupted-mail-headers-dont-match-messages-or/8fe21945-c814-4cfb-b2c2-029399273cec

• No one replied to this post.

Thread “Select a group of emails & try to transfer them to a Storage folder, I found that all the transferred messages were exactly the same.” at http://answers.microsoft.com/en-us/windowslive/forum/livemail-files/select-a-group-of-emails-try-to-transfer-them-to-a/9c51db9b-3a38-4676-b22b-2159d975129b

• Suggestion of Ron Sommer Consumer Apps MVP on August 24, 2012: Same suggestion that one reported in a similar thread: I already tried it and it did not solve my issue.

I do not pretend to have inventory all the threads related to my issue with some storage folders. At some point, I just stopped my research as I think I proved my point and did not find for a while new suggestions that I did not tried yet.

Thank you in advance for your help.

Karine Laroche