Today I received a standard reply from the insurance company which showed thumbnails of all of the images I had attached to my original mail in a ribbon at the top of the page where the option to view as a slideshow or download as a zip is.  To my horror the thumbnail of the cropped picture I had sent them still shows the full original uncropped image (!!) even though when I click on that thumbnail the actual image displayed is the cropped versiont.

How can this be allowed to happen??  The image was cropped for a very good reason and attached in its cropped form as evidenced by the version which displays when I do click on the thumbnail.  But the thumbnail has really compromised me.  Surely it should display as a thumbnail of the cropped image not as the full version of the original image otherwise what is the point of cropping out sections of the original at all?   I am really, really angry about this so any and all replies are welcome.