Hello,

The email address associated with this account is not receiving email.
It is sending email.

The problem manifested sometime within the last 57h, ie: after 14.00GMT+1 on 18/10/2013

Relating to the config of the problem account:
There are no forwards defined.
Filters are at default.
The messages are not in my junk or anywhere else; they are not being received at all.
There are no rules deleting incoming messages.
All the accounts used to send mail to the problem account for testing are whitelisted on the problem account.


Have tried accessing using different browsers, machines and operating systems (Firefox 24, IE10, IE8 - Win7Pro, Server2008R2, Server2003R2),
Cookies, temp data and DNS cache have been flushed; no change. The 2 server boxes tried above had no history related to outlook.com anyway and run on a different network and config to my home box; different carrier, different DNS etc.

Have tried sending mail:
1) From problem account primary alias to problem account primary alias - have received 1 out of 5
2) From problem account primary alias to alias of problem account - they do not arrive.
3) From problem account alias to problem account alias - they do not arrive.
3) From Gmail account to problem email account primary alias - they do not arrive.
4) From a different (working) outlook.com account to problem account - they do not arrive.
5) From my works address to problem account - they do not arrive.
5.5) Confirmed the messages from my works address are being routed to:
'snt0-mc3-f33.snt0.hotmail.com'
'bay0-mc3-f16.bay0.hotmail.com'
'col0-mc2-f52.col0.hotmail.com'
for the 3 test emails I sent which have not been received.
6) Confirmed my works address hasn't been blacklisted.
7) Have set up a forward (also delivering mail to local mailbox) to my works address to see if mail will at least be delivered somewhere; nothing received there yet either. Forward removed.

Assistance in resolving this matter would be much appreciated.


-Robert
MCSE, MCSA-Messaging, CCNP