Hi,

I've just started using Outlook 2013 to replace Windows live Mail as my mail client.  I have 3 outlook.com accounts, and I have set them all up in Outlook 2013.  Two of them work fine, but one of them (my primary one) doesn't.

I've previously tried posting in the Outlook support forums, and I received advice from a Microsoft support engineer to post here and see if I can have the outlook.com account in question "reset" (or if there is any other advice someone can provide). 

The previous thread contains all the technical details, but in brief I've tried and/or noticed the following things;

• No emails are ever downloaded for the account - upon starting outlook 2013, the account connects and then immediately disconnects and stays that way forever.
• Forcing a reconnection via connection status (by right-clicking the outlook icon in the system tray) shows the same behaviour - connects and then immediately disconnects.
• Folders inside the account are synced (i.e. folders are displayed in outlook 2013, and if I rename folders that is reflected in the client)
• I can send emails from the broken account without any problems.
• I've tried removing and re-adding the account without success.
• I've tried creating a new outlook profile and configuring the broken account within it without success.
• I've tried deleting the OST files for the account, as well as the contents of eascache and roamcache (within appdata\local\Microsoft\outlook) without success.
• I enabled troubleshooting logging and noticed the following error message in the easlogs folder.  This message was logged once for each folder in my mailbox, every time I forced a connection by opening outlook or via the connection status window;

<?xml version="1.0"?>
< Error>

<Hr>80004005</Hr>

<Message>Transient server error detected</Message>

<Details>Inbox</Details>

<MoreInfo>00000000-0000-0000-0000-000000000001</MoreInfo>

<File>outlook\pstprx\storeas\eascontentdownloader.cpp</File>

<Line>445</Line>

</Error>

Thanks!