Outlook 2011 Crashing on boot up

26. January 2015 · Write a comment · Categories: Outlook for Mac

There are alot of posts in regards to outlook 2011 not working on Mac. However nothing in regards to this. 

I did have an issue where outlook was producing and error of 

"Microsoft Outlook must be closed because an error occurred. Any unsaved work may be lost."

when i pressed more information it produced this report

Error Signature:

Exception: EXC_CRASH (SIGTRAP)

Date/Time: 2015-01-26 14:33:34 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.4.3.140616

Crashed Module Name: merp

Crashed Module Version: 2.2.4.140616

Crashed Module Offset: 0x00004422

Blame Module Name: Microsoft Outlook

Blame Module Version: 14.4.3.140616

Blame Module Offset: 0x003d23ac

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 16

tried to update MERP however it wouldnt allow me, stating that it was from an unidentified source. Updated outlook to 14.4.7 still not working 

disabled MERP and now getting the following report

Process:         Microsoft Outlook [4143]

Path:            /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Identifier:      com.microsoft.Outlook

Version:         14.4.7 (14.4.7)

Build Info:      Unknown-141117~0

Code Type:       X86 (Native)

Parent Process:  launchd [241]

Responsible:     Microsoft Outlook [4143]

User ID:         1246062563

Date/Time:       2015-01-26 15:44:03.016 +0000

OS Version:      Mac OS X 10.9.5 (13F34)

Report Version:  11

Anonymous UUID:  09665B2A-6FF1-8BE4-09F6-ABD756322900

Crashed Thread:  17

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSMallocException', reason: 'Attempt to allocate 1207959552 bytes for NS/CFData failed'

Application Specific Backtrace 1:

0   CoreFoundation                      0x98aae471 __raiseError + 193

1   libobjc.A.dylib                     0x9851b091 objc_exception_throw + 162

2   Foundation                          0x90de2be1 _NSOutOfMemoryErrorHandler + 72

3   CoreFoundation                      0x98a6ce7c __CFDataHandleOutOfMemory + 124

4   CoreFoundation                      0x989aec4f __CFDataGrow + 367

5   CoreFoundation                      0x989ada1b CFDataSetLength + 155

6   Microsoft Outlook                   0x003ee0bc _ZN12CSharablePtrI19CHagakiGreetingCardE3SetEPS0_ + 114572

7   Microsoft Outlook                   0x003ab8ff _ZNSt6vectorINSt3tr110shared_ptrIN3EWS11CBaseItemIdEEESaIS4_EE14_M_fill_insertEN9__gnu_cxx17__normal_iteratorIPS4_S6_EEmRKS4_ + 34165

8   Microsoft Outlook                   0x003a1091 _ZSt4sortIN9__gnu_cxx17__normal_iteratorIP12CSharablePtrI15CEmailRecipientESt6vectorIS4_SaIS4_EEEEPFbRKS4_SB_EEvT_SE_T0_ + 29319

9   Microsoft Outlook                   0x0038de2a _ZNSt6vectorIN12CExchangeAWS11MailBoxDataESaIS1_EE13_M_insert_auxEN9__gnu_cxx17__normal_iteratorIPS1_S3_EERKS1_ + 63406

10  Microsoft Outlook                   0x003a4238 _ZNSt6vectorINSt3tr110shared_ptrIN3EWS11CBaseItemIdEEESaIS4_EE14_M_fill_insertEN9__gnu_cxx17__normal_iteratorIPS4_S6_EEmRKS4_ + 3758

11  Microsoft Outlook                   0x003fa25d _ZN12CSharablePtrI19CHagakiGreetingCardE3SetEPS0_ + 164141

12  Microsoft Outlook                   0x002f6166 _ZN19CNetConnectionCacheI14CPopConnectionE13DisconnectAllEb + 14342

13  Microsoft Outlook                   0x00226dd7 _ZN9__gnu_cxx9hashtableISt4pairIKmP7CFolderEmNS_4hashImEESt10_Select1stIS5_ESt8equal_toImESaIS4_EE11equal_rangeERS2_ + 7493

14  Microsoft Outlook                   0x00227192 _ZN9__gnu_cxx9hashtableISt4pairIKmP7CFolderEmNS_4hashImEESt10_Select1stIS5_ESt8equal_toImESaIS4_EE11equal_rangeERS2_ + 8448

15  Microsoft Outlook                   0x00227e39 _ZN9__gnu_cxx9hashtableISt4pairIKmP7CFolderEmNS_4hashImEESt10_Select1stIS5_ESt8equal_toImESaIS4_EE11equal_rangeERS2_ + 11687

16  Microsoft Outlook                   0x000962d7 _ZN5boost4bindIv21CAutodiscoveryServiceRK4CStrbRK12CSharablePtrI8CNetHostES5_IN2AS26CAutodiscoverAllowDenyListEEPS1_S2_bS7_SC_EENS_3_bi6bind_tIT_NS_4_mfi3mf4ISG_T0_T1_T2_T3_T4_EENSE_9list_av_5IT5_T6_T7_T8_T9_E4typeEEEMSJ_FSG_SK_SL_SM_SN_ESQ_SR_SS_ST_SU_ + 1698

17  PowerPlantCore                      0x028cff52 _ZN7LThread7DoEntryEPv + 30

18  CarbonCore                          0x9b8e6e1c CooperativeThread + 305

19  libsystem_pthread.dylib             0x93ab75fb _pthread_body + 144

20  libsystem_pthread.dylib             0x93ab7485 _pthread_struct_init + 0

21  libsystem_pthread.dylib             0x93abccf2 thread_start + 34

Thread 16:

0   libsystem_kernel.dylib             0x93d8b046 __workq_kernreturn + 10

1   libsystem_pthread.dylib         0x93ab8dcf _pthread_wqthread + 372

2   libsystem_pthread.dylib         0x93abccce start_wqthread + 30

Thread 17 Crashed:

0   com.apple.CoreFoundation                   0x98aaedc7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7

1   com.apple.CoreFoundation                   0x98aae770 __raiseError + 960

2   libobjc.A.dylib                              0x9851b091 objc_exception_throw + 162

3   com.apple.Foundation             0x90de2be1 _NSOutOfMemoryErrorHandler + 72

4   com.apple.CoreFoundation                   0x98a6ce7c __CFDataHandleOutOfMemory + 124

5   com.apple.CoreFoundation                   0x989aec4f __CFDataGrow + 367

6   com.apple.CoreFoundation                   0x989ada1b CFDataSetLength + 155

7   com.microsoft.Outlook            0x003ee0bc CSharablePtr<CHagakiGreetingCard>::Set(CHagakiGreetingCard*) + 114572

8   com.microsoft.Outlook            0x003ab8ff std::vector<std::tr1::shared_ptr<EWS::CBaseItemId>, std::allocator<std::tr1::shared_ptr<EWS::CBaseItemId> > >::_M_fill_insert(__gnu_cxx::__normal_iterator<std::tr1::shared_ptr<EWS::CBaseItemId>*, std::vector<std::tr1::shared_ptr<EWS::CBaseItemId>, std::allocator<std::tr1::shared_ptr<EWS::CBaseItemId> > > >, unsigned long, std::tr1::shared_ptr<EWS::CBaseItemId> const&) + 34165

9   com.microsoft.Outlook            0x003a1091 void std::sort<__gnu_cxx::__normal_iterator<CSharablePtr<CEmailRecipient>*, std::vector<CSharablePtr<CEmailRecipient>, std::allocator<CSharablePtr<CEmailRecipient> > > >, bool (*)(CSharablePtr<CEmailRecipient> const&, CSharablePtr<CEmailRecipient> const&)>(__gnu_cxx::__normal_iterator<CSharablePtr<CEmailRecipient>*, std::vector<CSharablePtr<CEmailRecipient>, std::allocator<CSharablePtr<CEmailRecipient> > > >, __gnu_cxx::__normal_iterator<CSharablePtr<CEmailRecipient>*, std::vector<CSharablePtr<CEmailRecipient>, std::allocator<CSharablePtr<CEmailRecipient> > > >, bool (*)(CSharablePtr<CEmailRecipient> const&, CSharablePtr<CEmailRecipient> const&)) + 29319

10  com.microsoft.Outlook         0x0038de2a std::vector<CExchangeAWS::MailBoxData, std::allocator<CExchangeAWS::MailBoxData> >::_M_insert_aux(__gnu_cxx::__normal_iterator<CExchangeAWS::MailBoxData*, std::vector<CExchangeAWS::MailBoxData, std::allocator<CExchangeAWS::MailBoxData> > >, CExchangeAWS::MailBoxData const&) + 63406

11  com.microsoft.Outlook         0x003a4238 std::vector<std::tr1::shared_ptr<EWS::CBaseItemId>, std::allocator<std::tr1::shared_ptr<EWS::CBaseItemId> > >::_M_fill_insert(__gnu_cxx::__normal_iterator<std::tr1::shared_ptr<EWS::CBaseItemId>*, std::vector<std::tr1::shared_ptr<EWS::CBaseItemId>, std::allocator<std::tr1::shared_ptr<EWS::CBaseItemId> > > >, unsigned long, std::tr1::shared_ptr<EWS::CBaseItemId> const&) + 3758

12  com.microsoft.Outlook         0x003fa25d CSharablePtr<CHagakiGreetingCard>::Set(CHagakiGreetingCard*) + 164141

13  com.microsoft.Outlook         0x002f6166 CNetConnectionCache<CPopConnection>::DisconnectAll(bool) + 14342

14  com.microsoft.Outlook         0x00226dd7 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 7493

15  com.microsoft.Outlook         0x00227192 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 8448

16  com.microsoft.Outlook         0x00227e39 __gnu_cxx::hashtable<std::pair<unsigned long const, CFolder*>, unsigned long, __gnu_cxx::hash<unsigned long>, std::_Select1st<std::pair<unsigned long const, CFolder*> >, std::equal_to<unsigned long>, std::allocator<CFolder*> >::equal_range(unsigned long const&) + 11687

17  com.microsoft.Outlook         0x000962d7 boost::_bi::bind_t<void, boost::_mfi::mf4<void, CAutodiscoveryService, CStr const&, bool, CSharablePtr<CNetHost> const&, CSharablePtr<AS::CAutodiscoverAllowDenyList> >, boost::_bi::list_av_5<CAutodiscoveryService*, CStr, bool, CSharablePtr<CNetHost>, CSharablePtr<AS::CAutodiscoverAllowDenyList> >::type> boost::bind<void, CAutodiscoveryService, CStr const&, bool, CSharablePtr<CNetHost> const&, CSharablePtr<AS::CAutodiscoverAllowDenyList>, CAutodiscoveryService*, CStr, bool, CSharablePtr<CNetHost>, CSharablePtr<AS::CAutodiscoverAllowDenyList> >(void (CAutodiscoveryService::*)(CStr const&, bool, CSharablePtr<CNetHost> const&, CSharablePtr<AS::CAutodiscoverAllowDenyList>), CAutodiscoveryService*, CStr, bool, CSharablePtr<CNetHost>, CSharablePtr<AS::CAutodiscoverAllowDenyList>) + 1698

18  com.microsoft.powerplantcore          0x028cff52 LThread::DoEntry(void*) + 30

19  com.apple.CoreServices.CarbonCore               0x9b8e6e1c CooperativeThread + 305

20  libsystem_pthread.dylib       0x93ab75fb _pthread_body + 144

21  libsystem_pthread.dylib       0x93ab7485 _pthread_start + 130

22  libsystem_pthread.dylib       0x93abccf2 thread_start + 34


Model: iMac14,2, BootROM IM142.0118.B02, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, **** 2.15f2

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

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