Outlook 2011 on a Mac will show that it is connected to Exchange, but it will not update any messages over WiFi.  Client is using a MacBook Air and has no way to get a hard-wired connection.

It will work on a hotspot, but not at the office or other WiFi networks (except home(?)).

Client began having issues just before Christmas 2014 when they upgraded to Yosemite.

MacBook Air (13-inch, Mid 2013)

OSX Yosemite  v. 10.10.2 (updated to 10.10.3 as of 4/24/2015, still having problem)

Outlook for Mac 2011 v. 14.4.9 (150325)

Troubleshooting steps taken:

  • New router installed in office (basic Netgear, nothing fancy in setup)
  • Account deleted and recreated
  • New identity created
  • Manually copied server settings from a working instance of Outlook to ensure correct settings
  • Added OWA address and autodiscover address to hosts file
  • Flushed caches using "sudo discoveryutil udnsflushcaches"
  • Local network IT cannot find anything that would cause the problem (this person is not affiliated with the same company, so confidence level is medium to low)
  • Computer able to get to OWA just fine
  • Created my own account on the computer which worked

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