Outlook 2011 on a Mac will show that it is connected to Exchange, but it will not update any messages over WiFi. Client is using a MacBook Air and has no way to get a hard-wired connection.
It will work on a hotspot, but not at the office or other WiFi networks (except home(?)).
Client began having issues just before Christmas 2014 when they upgraded to Yosemite.
MacBook Air (13-inch, Mid 2013)
OSX Yosemite v. 10.10.2 (updated to 10.10.3 as of 4/24/2015, still having problem)
Outlook for Mac 2011 v. 14.4.9 (150325)
Troubleshooting steps taken:
- New router installed in office (basic Netgear, nothing fancy in setup)
- Account deleted and recreated
- New identity created
- Manually copied server settings from a working instance of Outlook to ensure correct settings
- Added OWA address and autodiscover address to hosts file
- Flushed caches using "sudo discoveryutil udnsflushcaches"
- Local network IT cannot find anything that would cause the problem (this person is not affiliated with the same company, so confidence level is medium to low)
- Computer able to get to OWA just fine
- Created my own account on the computer which worked
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