When i try and play a DVD movie it does not start up and play. You can hear it running , but it never wants to play inless i click on my file folder where it shows up at. Also i am not able to copy folder of pictures and burn on to a disc so my sister or others i make them for can watch them on their reg. home DVD player. Please Please Please help me solve these issues. This is a bland new dell 5000 series, windows 10 , Intel R 5559,Intel core i5 .