Office 2011 continually loses “license” with O365 login

27. January 2014 · Write a comment · Categories: Outlook for Mac
Recently installed Office 2011 and updated to 14.3.9 on 6 Mac's for a client.  They client has 2 separate O365 subs of 5 licenses each.  On 5 of the machines, the license through Office 365 sign-in works perfectly well.  On the 6th, it will "license" the software and everything appears good.  Within a day or two, whenever launching any Office app, it pops us and again asks for a license key.

Entering the license information for either subscription, both of which have remaining licenses on them, will not work at that point.  I have to go into the Office 365 web login that was last successful, delete that client machine from the list of licensed installs, and then re-enter the information on the client machine.

I have done a compete and thorough uninstall of Office files, prefs, etc on this machine and reinstalled/updated.  The same behavior continues.  

Please help as I am at a total loss at this point.


Cody Shell
BoogTech

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