I made already a dozen attempts to create a new password (existing forgotten) for my wife's account.

I follow the procedure, give valid answers, submit it and get this as response from outlook

"We can't show you that page.

Our server is having a problem. We're working to fix it as soon as we can, so try again in a few minutes." 

BUT: a few minutes takes 5 DAYS LONG .... (so far).

Where are the good old Hotmail times ? ....

In the meantime my wife gets mad and terribly impatient....