I am trying for several days to get into my *** Email address is removed for privacy *** account to receive very, very important messages that I expect, after working for years on my art, and I cannot get there , because there is a  message that  keeps coming that someone else is using my account,. Than I am asked to go to my alternate email account which I almost never used , probably at least for 6-7 years, whose password I do not remember , not even complete user name. Than i am being asked my grandfather's occupation, which I do not remember what I placed, since I had two of them, each worked several professions,among which are: sailor, woodworker, worker,labourer, carpenter, police officer ...The other thing is that I already spoke to two persons in two occasions about this on Microsoft Canada phone number ( 1-877-568-2495) and about need to update my alternative email adress so that I can try go to my email account through link or whichever is the option.So my alternative email is : *** Email address is removed for privacy ***. Both of these two persons were kind and polite  in their assistance , but the thing is not resolved. On my new alternative email account was sent link , but when I opened it , nothing happened , either link is dead or it just does not work. So i still ask whoever is in charge  to help me have access to my email. I am at this point without phone so my email is practically the only mean of communication and just changing my email adress of my account WOULD NOT  make up for the loss of important messages I expect , about my artwork, pictures and music. Also the content of other folders (drafts , sent etc ) is also very important to me.I hope that person from microsoft that is reviewing this will have sense of the importance that is  placed by people's choosing to communicate with the others with their email providers.I expect that Microsoft will honour that and give me back access to my account. Thank you and I hope to hear from you soon.God bless.