Hi,

I entered the wrong password too many times and now my account is blocked. I opened my account more than ten years ago and I have been using it intensely since then for personal and work purposes. I don't remember the answer to my secret question and have tried on muliple times to fill up the questions form without any success. When I first created my account, I didn't give any true information about my identity, I just entered fictive personal information radomly, so there is no way for me to remember what are the answers related to the identity. However, I can give other proofs that this account is mine since I know what folders I have created and approximately how many unread mail I have in my inbox, and also what files I have sent, etc. I also remember my old password that I was still using not too long ago.

I have VERY important documents and information that I need to get from my account as soon as possible. Please, is there any way to unblock my account? I'm desperate. What can I do? Is there anybody that I can talk to directly to find a solution to this issue? I was able to talk on the phone to an agent from Microsoft today (case number:  1213431017), but he wasn't able to help me, my account is still blocked.

Please help! I'm really, really desperate. I cannot lose the information I have in my account.


SY