My Outlook install for the Mac has a navigation pane with contents that appear impossible to customize or control, The pane starts with an omnibus "Inbox" line that tallies all unread messages in my two primary email accounts. Under that are lines for Drafts, Sent Items and Deleted items.

No problem with those...each has its place. But what I also want to see is the outbox...especially emails that for one reason or another haven't been sent as expected and that languish in the outbox for the next send and receive cycle.

The pane shows my two accounts, one imported from an earlier Outlook for Windows install and one started fresh on this Mac, and it also shows the archives. The two account listings include, as subfolders beneath them, an outbox, but they are not active or current. That is, when I send on my primary account and the outgoing mail hangs, it does not show in the outbox folder for that account. In fact, the item shows up nowhere that I can find. But every time I go into a send and receive cycle, sending is delayed interminably while Outlook tries again and again to send this flawed file, and everything else waits.

With an omnibus outbox, I could find the file and delete it. But without a working outbox, the thing lives forever.

What can I do to solve this/these problem(s)?


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