Hello,

My Microsoft account was temporarily blocked around November/December of last year, and I have been with constant contact with Microsoft, Xbox, and even Verizon support ever since. I've changed my password numerous times, submitted many claims, and have probably accumulated 15 different case numbers. I have spoken with many employees who I dare say do not deserve the job I had. For example, I would tell the support staff that I had just changed my password, and that it did not solve my problem. Twenty four hours later, I would get a response email asking me to change my password, as this should solve the problem. The absolute and total lack of competence really shocks me, but I digress. I have a seemingly simple problem with what I feel is a simple explanation: my Microsoft account, *** Email address is removed for privacy ***, was temporarily blocked. This most recently has spread to my gamertag, and I can no longer access xbox live for this reason. Now, I am paying for two accounts, one of which I cannot even use. My solution and ultimate goal in all of this is rather straight forward: I want my gamertag, Alienplatypus, to be transferred to my new Microsoft account, *** Email address is removed for privacy ***. I have already verified ownership of both the account and the console on which it was made and primarily used. Most recently, I was informed by xbox support that I should post using this site, as they determined the root of my problem to be the suspension of my account. So, finally, here is my case number: 1217623955. That should have any other information you may need. However, if you have any questions that you need to ask that will help expedite this process, please email me at *** Email address is removed for privacy ***, or call/text me at 856-628-6397. Thank you for your consideration, and I am very much looking forward to the recovery of my account in anticipation for the release of the Xbox One, which I am most excited about.

Thanks again,

Alex Marino

Alienplatypus

*** Email address is removed for privacy ***