I have had a Hotmail account since 2000. It has been over a year since I logged in (which was NEVER a problem before). Since Hotmail switched to Outlook, my entire email account is empty. 13 years of folders (saved messages), contacts and emails are gone.

I spent an hour on the phone and chat with Microsoft. This message board in my ONLY option to recover my emails. I have tried all options including recover deleted messages: "Sorry, we've tried our best, but unfortunately there are no mails to recover."