I have been contacting microsoft for a year now regarding my email account which was hacked and all I keep getting is that it will be sent to the escalation team, this has been done numerous times and I NEVER hear anything back, I'm so sick and tired of it now. I cant verify password so it goes to another screen saying that it will send code to phone or email, neither are mine so i say I cant verify code and it  it directs me to a recover your microsoft account screen where it asks security questions which have obviously been set up by whoever hacked the account......I answer the questions and get this back:-