My account was hacked 12 months ago.. I have tried to reset my password but the email I re-send the link to is an account the hacker has created. They have also changed my security question to french. I have filled out a form to access my account to the best of my ability but again the information I entered was incorrect so I was not give access to it. I understand you need confirmation that it's actually my account and I can give as much information as needed.. I've tried every possible way to access my account again.. I rang Microsoft up and they said I needed to pay £99.99 to fix this which I do not have that type of money and I don't think I deserve to pay that much money when I've been hacked - Which is not my fault. I would really appreciate any help you can give me to fix this as there is a lot of personal information on that email.