I have two accounts with hotmail/ outlook; the first being *** Email address is removed for privacy *** and the second being *** Email address is removed for privacy ***. When I try to sign into the second email address (*** Email address is removed for privacy ***), a message appears to say that the account does not exist, when in fact I have used this email address regularly and have not deleted or deactivated this account (I may have changed or removed an alias from another account). This has happened for over 3 months! I then created a new account with the same name thinking that it may recover all my previous emails but it didn't! I was just wondering if it would be possible to retrieve this account as I use it regularly.

Many thanks for the help. 

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