Hello Moderators,

  I had asked a question that you did not resolve and locked the threads - the original and the private thread you created. Now, everytime I ask a question about helping me resolve my issue, you refer to the original locked thread.. and you lock the clarification I request. The locked thread is useless for me unless I can post a reply explaining why your answer does not even begin to address my problem.

 How do I ask a question that starts a constructive discussion that results in (i) a final resolution, or (ii) well user, you really messed up - sorry, but this is unresolvable. Both outputs are fine as long as you keep an open dialogue going. Locking a thread after delivering a totally canned, asinine, ad irrelevant reply does not help any user.

  The mediocirity in addressing genuine and serious issues on this forum is mind-boggling. As an ex-MSFT employee, I will now attempt to go inside the service organization and escalate my problem to someone who may care a bit more.

  Dealing with expert responses on this forum has been an exercise in frustation and a test of patience. This is also the sentiment expressed by many others as a simple search will show.

Best,

Nitin