Hello,

I have had "*** Email address is removed for privacy ***" account for 7 years and when MS introduced the new outlook.com I rushed to reserve my name and only later I found out about I could have just upgraded my existing account.

I now would like to use my outlook.com account as my primary email and I also want all emails that will be sent to Hotmail to come to my outlook account as well. Simply put, I want to transfer all of my emails from Hotmail to outlook.com account and close the Hotmail.com account forever.

I have tried to close my outlook.com account and waited for 90 days but I still could not manage to upgrade my existing account.

I have been pulling my hair off to resolve this issue and it seems like MS doesn´t have a help desk for these issues.

Anybody´s help is much appreciated.

Thanks...

Yucel