In Outlook Preferences (and in Account Tools - Advanced Menu) I don't have an option to "download complete message bodies." The closest option is "download headers only," which is unchecked. The only help I've found is to for option I don't have and my sent files only downloads headers. Outlook is v. 14.2.3. I had tremendous problems when I updated to 14.2.4 so I'm hoping I won't need to update the that version in order to find the option. Will appreciate any help someone can offer.