Note: If you are unsure if you indeed renamed your account or just added an alias, you can refer to these links:

• Renaming Your Primary Alias
• Adding an Alias to your Account

Did the data loss occur right after renaming or was the data still there for a brief time?

Same as above.  They were there when I logged in about 60 days ago.  They are gone today, and it is the 1st time I have ever logged in.

Did you have issues logging in before noticing data loss – did you have to reset his/her password? No

Did you click on any link before the issue occurred? \ NO

Did you try to close/deactivate the account before the issue occurred? No.

Did you have issues logging in before or after renaming your account? No.

When was the last time you logged into your account? Not sure, but you should have access to that information.

I have lost quite a bit of sensitive business information and contracts...

Assistance is appreciated.

Thanks.