This thread has been created regarding this post in Microsoft forum.

• When was the account renamed? (Estimated Date and Time)

  26 June, 2015
  

• Did the data loss occur right after renaming or was the data still there for a brief time?

Yes.

• Did you have issues logging in before noticing data loss – did you have to reset his/her password?

Yes, I have requested to reset password

• Did you click on any link before the issue occurred?

NO

• Did you try to close/deactivate the account before the issue occurred?

NO

• Did you have issues logging in before or after renaming your account?

NO

• When was the last time you logged into your account?

2012