On July 1, 2013, I lost ALL EMAIL & FOLDERS (14 years worth) after changing primary alias from hotmail to outlook

I've posted three times to this forum and I am told that the ticket has been escalated to tier2 support, but then the ticket is closed with no response.  I desperately need help.

I logged into this account several times a day using a PC web browser (not a mobile phone app).  I am unable to even receive email at my address anymore *** Email address is removed for privacy ***

The data loss occurred right after changing the primary alias from hotmail to outlook.com  around 8 AM PST July 1, 2013

I currently have no issues logging into hotmail/outlook, and have not reset the password

I did not click on any links before data was lost

I did not try to deactivate or downgrade the Hotmail account either

Last time i logged into the account was less than 1 minute ago
None of my lost folders, settings, email is in the deleted box