I am writing this request for a friend. He is 65 years old, and disabled (only has the use of one hand).  He logged in to his old Hotmail account

and it requested that he change the account to Outlook.  He did this. At the same time he changed is log in id slightly and it asked that he change the password to include upper case letters (very difficult with one hand).  Now, he can not log in at all.  Gets a blank page. He has no other way to communicate with you except via telephone. Could you please reply to me and open a private thread so that I can send you his info for contact. We are 1500 miles apart, so I can not be there to log in to my account on his computer.

Thank you.