When I try to log on to Microsoft and after I have filled in my email and password Microsoft puts up my name as someone completely different. Some months ago Microsoft , when I was logging in, sent me a message that there were 2 accounts with my log in details (which is bizarre as my gmail address includes my name) and that these 2 accounts were to be merged. After this Microsoft greeted me as  the other name. More worrying is that when I tried to log in this week (to set up 360 word) I was blocked because there had been problems with my account. I was invited to change my password which I did and was again greeted after login as the other name. I would like my Microsoft account frozen whilst you investigate what could be identity theft.

I look forward to hearing from your company
Dr J. Tuson