Currently going crazy at the stupidity of this situation - Hotmail has blocked my account and says I cannot gain access to it until I can provide them with more information!!

It comes up saying it looks like someone else has tried using my account. It says send code to *****@Hotmail.com but I have no idea who's email that even is as I created this account years ago! so that doesn't work. it then gives the option of filling in info about myself and my last sent emails and subject lines etc. However I spent ages wracking my brains doing this and the first time Hotmail replied automatically saying its not enough info, the next time it said they would look into it but I've had no reply ever since and that was over 4 days ago - so can only assume it wasn't good enough!!!!!!!! I've tried entering it all and trying again but for some reason once I've entered all the info and click submit, the page does absolutely nothing. 

I simply do not remember exact subject lines and emails of people I have been speaking to as I'm moving house and sending about a million emails to different company's (most of which come through with a specific estate agents name which I also take no notice of!!!!)

This is a crucial time for me to access my account as im missing out on all new properties put on the market and im ready to scream!!!!

I feel I will never be able to access my account again as I just cant give any better info than I already have!!!

Hotmail is just ridiculous and has NO PHONE SUPPORT!!!!