I have been locked out of my account for thirty days. This is a supposedly a security measure to ensure I am who I say I am.  I had to change my alternative email address because I stupidly linked the accounts way back, so I had one password to access them all, and forgot the original associated with the account. I set to answering the questionnaire to reset my password on the alternative account but couldn't because I never used the alternative email to send anything, if I did it was too many years ago to remember and I can't fill in the password I used in the past because I forgot it, duh, who was the not so bright spark who came up with that idea.  So I had to reset my security account to one from an alternative provider. It will take thirty days to verify my main account apparently!!!