Again??? This time you are affecting my son's XBOX Live account
He cannot redeem his XBOX LIVE code ( last 5 digits = WW6KQ) for his account with the card purchased today because my account *** Email address is removed for privacy *** is directly linked to it!!!! He needs my permission to accept new terms of service but we cannot log on since my *** Email address is removed for privacy *** password is not being accepted.
You locked me out for 4 weeks over September and now again for 1 week!!! AND NOW MY SON IS UNABLE TO CONTINUE XBOX LIVE MEMBERSHIP?????
PLease respond with a temporary password to *** Email address is removed for privacy ***
Shane
Dubai
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I DO NOT WANT TO BE SENT INTO YOUR ONLINE FORM AGAIN FOR THE 10TH TIME!!!
I GAVE YOU MY ALTERNATE EMAIL AND WAS COMMUNICATING WITH JOEL AND THEN MARCO AND LASTLY PAUL WHO ALL SAID THEY WOULD RESOLVE MY ISSUES SINCE THEY WERE IDENTIFIED AS
ESCALATORS!!!!
SO WHAT DO YOU THINK YOU ARE DOING SENDING ME AROUND THE LOOP AGAIN...??????
I'M SICK OF YOUR PATRONIZING USELESS CUSTOMER SUPPORT!!!
COMMUNICATE TO ME VIA *removed for privacy*............!!!!!!!!!!!!!!!!!!!!!!
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SEND ME AN ALTERNATIVE PASSWORD TO THIS HOTMAIL ACCOUNT .................
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*removed for privacy*.................*removed for privacy*................*removed for privacy*
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YOU HAVE LOCKED ME OUT FOR MORE THAN 1 MONTH AND SCREWED UP MY BUSINESS WIHT DIRECT CUSTOMERS.....
IF YOU CAN;T HELP ME THEN GET OUT OF THE WAY SINCE YOUR ESCALATORS DO NOT SEEM TO BE OF ANBY HELP .....
THE LAST GUY SIMPLY LIED WHEN HE SAID HE WOULD HELP ................RUBBISH
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Original title: HOTMAIL< HOTMAIL< HOTMAIL ---- STILL "LOCKED OUT" after 3 weeks !!!!!
MARCO , MARIA, JOEM , ARVIDA .... you all walked away from my issue???? What kind of customer service is that????
asked on August 23, 2013
Hotmail 'Locked out' and re-activation process complaint!!!
I have been locked out for 1 week and been unable to "re-activate" my account using password re-sets, code activation using my alternate email address.
1) The automatic code reactivation has not been sent to the correct address despite resetting this data for you.
2) The submission of sample email headers, addresses, mother's birthplace, previous passwords, credit card data and even current XBox live data has not been enough to prove that I am the owner of the same account. An account that has been active for over 10
years!!!!
You have hidden behind an automatic process that has not even allowed me to succeed!!!
I have:-
1) tried to use a code finally sent to my alternate email address via this 'newly created' Hotmail account without success!!!
2) been refused to acknowledge the 3 new passowrds that I have tried to re-activate my account with!!!
3) been refused to continue with the re-activation process stating that I have tried too many times!!!!
You have my existing data, emails and addresses, stored files. !!!!!
You have seriously interrupted my current business activities, you are costing me money by preventing my clients form contacting my persoal email address!!!!
You have reneged on your commitment to secure services and in actual fact are certainly to be criticized for fraudulent supply of software.
I demand to have a HOTMAIL technician deal with this complaint as I have spent hours trying unsuccessfully to get the process done myself and yet it is clearly designed to prevent me from succeeding despite my submission of as much personal proof data as possible.
WHAT IS IT GOING TO TAKE FOR YOU FOLKS TO UNDERSTAND THAT YOU ARE HOLDING CLIENTS TO RANSOM BY PREVENTING SUCCESSFUL RE-ACTIVATION????
WHAT WILL YOU DO TO MAINTAIN MICROSOFT'S REPUTATION.
THIS IS APPALING AND I AM BITTERLY ANYGRY TO BE DEALT WITH IN SUCH A FLIPPANT MANNER.
GET SOMEONE TO RESPOND TO THIS EMAIL AND HELP ME !!!!!!
*removed for privacy*
DUBAI, U.A.E.
For the 20th time folks ........ I use {removed}@gmail as my alternate address
I am simply asking for a sensible response to a simple questions.....
YOU DID NOT TRANSFER ANY OF MY HOTMAIL DATA TO THE OUTLOOK ACCOUNT THAT YOU CREATED ....
AND I HAVE LOST NUMEROUS CLIENTS AND TARGET NAMES / ADDRESSES!!!!!
HOW DO YOU PROPOSE SOLVING THIS ISSUE?????
NOT ONE OF YOUR MODERATORS / ESCALATORS HAS COMMUNICATED TO ME AFTER I SUBMITTED MY ALTERNATE ADDRESS ????
HOW ABOUT SOME REAL CUSTOMER SERVICE????
*** Email address is removed for privacy ***
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