photo gallery keeps 'encountering a problem' it then either restarts or closes and I am rapidly losing the will...

I went to through to a technician 7 times yesterday through live help, the first  disappeared, the 2nd remotely controlled my laptop told me it was doing a scan would restart and be cured - the scan found no errors didnt restart and I lost the technician as a result. The third remotely accessed my laptop and restarted it in 'safe mode without networking' and with no warning - it took me 30 mins to find out how to restart normally. I lost him as a result too. The next 3 'lost the connection' and the 4th I ended myself, by then I had been messing with it for over 5 hours. Today I tried again, the first technician said my notes said the problem had been resolved and promptly ended the chat, the second told me to reset my laptop and reboot windows 10 from a usb, i tried to perform the reset twice but there was an error and it didn't work.

Can somebody please help??? my issues only started after changing to windows 10