My computer prompted me to update my Windows essentials 2012. I did that.

After, I tried to log into Live mail. The program asked me for my password. I entered my old password, however it was not recognised.

I clicked on password forgotten and was taken into the process of getting a new password from Microsoft.

The new password did not work and my live mail was locked.

I am trying to get into my old account by setting a new account with a new e-mail.

What is wrong with the update?

Thanks

Eliska